mandarin speaking event manager at Puchong (Retail marketing)

The Event Manager (Client Servicing) will be responsible for managing end-to-end event planning and execution while ensuring excellent client relationships. This role involves coordinating with clients to understand their event requirements, managing timelines, budgets, and logistics, and ensuring smooth communication between clients and internal teams. The ideal candidate is a detail-oriented, proactive problem-solver with strong communication and multitasking skills.

Responsibilities:

1. Client Liaison:

• Serve as the primary point of contact for clients to understand their event requirements, objectives, and expectations.
• Maintain strong, ongoing relationships with clients, ensuring their needs are met throughout the event lifecycle.
• Present event proposals and progress reports to clients and gather feedback to refine event plans.

2. Event Planning & Coordination:

• Lead the planning and execution of events including conferences, corporate meetings, product launches, trade shows, and social events.
• Develop and manage event timelines, production schedules, and action plans.
• Source and liaise with vendors (venues, caterers, AV providers, entertainers, etc.) and negotiate contracts.

3. Budget Management:

• Develop event budgets in collaboration with clients and internal teams.
• Track expenses and ensure all events are delivered within the agreed budget without compromising quality.
• Provide financial reports post-event, detailing expenses, ROI, and future recommendations.

4. On-Site Event Management:

• Oversee all on-site event details, including logistics, setup, vendor coordination, and troubleshooting.
• Ensure all health and safety regulations are adhered to during events.
• Manage post-event breakdown and closure, ensuring a smooth experience for all involved parties.

5. Team Collaboration:

• Work closely with internal teams such as creative, marketing, logistics, and operations to ensure the event meets
• the client’s vision.
• Assign responsibilities and delegate tasks to team members or external vendors when necessary.
• Provide leadership and guidance to junior staff, interns, or temporary event staff.

6. Post-Event Follow-up:

• Conduct post-event evaluations with clients to determine success and areas for improvement.
• Prepare event wrap-up reports and client satisfaction surveys.
• Foster long-term relationships to secure repeat business or referrals.

Qualifications:

• Bachelor’s degree in Event Management, Marketing, Communications, Business, or a related field.
• Minimum 2-3 years of experience in event management, client servicing, or a similar role.
• Strong project management skills, with the ability to manage multiple events simultaneously.
• Excellent client-facing and internal communication skills.
• Proficiency in event management software and CRM tools.
• Ability to work under pressure and meet tight deadlines.
• Flexibility to work evenings, weekends, and travel for on-site event management as required.
• Proficient in both mandarin and english

Job Type: Full-time

Pay: RM5,000.00 - RM6,666.17 per month

Benefits:

• Opportunities for promotion
• Professional development

Schedule:

• Monday to Friday

Experience:

• event management: 1 year (Required)

Language:

• Mandarin (Required)