Consumer Loan Officer | Basic + Commission
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Our Offer:
- Dynamic and Supportive Work Environment
- Attractive Salary Package (Basic + Commission)
- Generous Bonus Scheme
- Convenient Office Location (The Podium, Kuching)
Daily Operations:
· Proactively seek new leads through various channels and perform field visits to connect with potential clients, expanding the customer base and building a strong network.
· Oversee the entire loan application process, ensuring that all steps are completed accurately and in a timely manner.
· Assist clients throughout the loan application process, providing clear explanations of loan products, terms, and personalized advice based on their financial situation.
· Collect and thoroughly verify all required documents from applicants, including income statements, employment information, assets, and liabilities.
· Conduct interviews with loan applicants to evaluate their financial situation and creditworthiness, making informed recommendations for loan approvals or rejections.
· Maintain regular communication with clients during the loan process, offering updates and assistance to ensure a positive customer experience.
Customer and Payment Management:
· Deliver exceptional customer service to foster strong, long-term relationships and enhance client retention.
· Manage payment collection processes for both auto-debit and manual payment customers, ensuring timely processing and resolving any payment discrepancies.
· Handle the transfer of customer balances, including processing government relief funds, bonuses, pensions, and advance salary payments for non-auto-debit customers.
Regular Meetings and Reporting:
· Attend weekly strategy meetings with management and the Digital Marketing Department to report on loan performance, discuss sales targets, and identify opportunities to improve lead generation.
· Participate in bi-weekly reviews with the Debt Control Department to evaluate sales figures and monitor payment collection efforts, ensuring accurate financial reporting.
Job Type: Full-time
Pay: From RM1,500.00 per month
Supplemental Pay:
- Commission pay