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Banking Customer Service Representative (Inbound Call Center - Mandarin Speaker)

  • Full Time, onsite
  • Talreso Consultancy & Advisory Sdn. Bhd.
  • Petaling Jaya, Malaysia
RM 3,000 - RM 3,500 / Per Mon

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Job Description:

We are seeking a Banking Customer Service Representative (Mandarin Speaker) to join our inbound call center team. This is a fantastic opportunity for individuals who excel in customer service and are fluent in Mandarin. Enjoy a work-life balance with a Monday-to-Friday schedule and fixed working hours.

Job Responsibilities:

  • Handle inbound calls from customers, providing assistance with banking-related inquiries in Mandarin.
  • Offer solutions and resolve issues related to banking products, transactions, and services.
  • Assist customers with troubleshooting online banking issues or account discrepancies.
  • Maintain accurate and up-to-date customer records by documenting interactions in the system.
  • Deliver exceptional customer service while maintaining professionalism and empathy during all interactions.
  • Collaborate with internal teams to escalate and resolve complex issues.
  • Meet performance metrics, including quality scores and call handling time.

Requirements:

  • Fluency in Mandarin, English, and Bahasa Malaysia (spoken and written).
  • Strong communication and interpersonal skills.
  • Previous experience in customer service, preferably in the banking or finance industry, is an advantage.
  • Ability to work in a fast-paced environment and handle pressure effectively.
  • Proficiency in using computers and CRM systems.
  • Fresh graduates are welcome to apply.

Working Hours:

  • Monday to Friday
  • 9:00 AM to 6:00 PM

Location: PJ City Development

Job Type: Full-time

Pay: RM3,000.00 - RM3,500.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift

Language:

  • Mandarin (Required)