Credit Operations and Collection Manager
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Overview
Our client, a leading provider of water filtration solutions, is renowned for its innovative products featuring advanced filtration technologies. Following recent expansion into the B2C market, they are seeking an experienced professional to lead their Credit Collections team.
The role involves optimizing end-to-end credit operations to ensure timely debt recovery, maintaining compliance with corporate standards and fostering strong customer relationships to support business objectives.
Location
Puchong, Selangor Darul Ehsan
Remuneration
Up to RM 11,000 based on work experience
Responsibilities
- Team Leadership Lead the credit collections team by setting performance goals, offering guidance, and facilitating training to enhance team productivity and growth
- Credit Management Oversee daily credit control operations to ensure efficient debt recovery and drive the continuous improvement of workflows and systems
- Debt Recovery Monitor and review outstanding debts, identify high-risk accounts, resolve disputes, and implement action plans to minimize bad debts
- Data Reporting Analyse collection performance metrics to prepare detailed reports on outstanding debts, delinquency rates, and overall performance for management
- Customer Relationship Ensure compliance with relevant laws, regulations, and company policies in all collection activities while delivering exceptional customer service
Requirements
- Degree in Accounting, Finance or related field
- 7 years of experience in credit collection (B2C) including 3 years in a leadership role
- Excellent communication, negotiation and conflict resolution skills with fluency in English, Bahasa Malaysia and Mandarin
- Proven track record of improving collection processes and reducing outstanding debt in a B2C environment
- Strong understanding of debt recovery laws, financial data analysis and collection management systems
Immediate joiners may send their application to [email protected]
Only shortlisted candidates will be notified.
Job Type: Full-time
Pay: Up to RM11,000.00 per month
Schedule:
- Monday to Friday
Application Question(s):
- We must fill this position urgently. Can you start immediately?
- Are you comfortable commuting to the job's location?
- Do you speak Mandarin?
Experience:
- credit collection (B2C): 7 years (Preferred)
