Customer Service Executive - Logistic Industries

Key Responsibilities

• Customer Interaction:
• Act as the first point of contact for customers, addressing inquiries and providing accurate information about logistics services.
• Build and maintain strong relationships with clients through professional and timely communication.
• Shipment Coordination:
• Track and monitor shipments to ensure on-time delivery.
• Coordinate with internal teams (operations, warehousing, transportation) and external partners (freight carriers, customs agents) for seamless operations.
• Issue Resolution:
• Handle customer complaints, resolve shipping or delivery issues, and ensure customer satisfaction.
• Provide proactive updates to customers on delays, exceptions, or disruptions.
• Order Processing:
• Process orders, verify documentation (invoices, packing lists, shipping instructions), and ensure compliance with company procedures.
• Assist with the preparation of shipping documents and customs clearance as required.
• Reporting and Analysis:
• Maintain records of customer interactions, transactions, and feedback.
• Generate reports on service levels, customer feedback, and shipment performance for management review.
• Compliance:
• Ensure adherence to company policies, industry regulations, and safety standards.
• Stay updated on customs regulations, import/export procedures, and transportation laws.

Job Types: Full-time, Permanent

Pay: RM3,000.00 - RM3,500.00 per month

Schedule:

• Monday to Friday

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Customer service: 3 years (Preferred)

Language:

• English (Preferred)
• Bahasa (Preferred)