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- Installing and configuring computer/notebook hardware operating systems and applications
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults
- Diagnosing and solving hardware or software faults.
- Identifying hardware and software solutions – computer / server / network / printer
- Replacing or repairing the necessary parts – computer / server / network / printer
- Resolving any kind network issues
- Maintenance and monitoring of computer hardware, networks, and systems
- Supporting the roll-out of new applications – patch update
- Prioritise and manage many open cases at one time – support ticketing
- Providing timely and accurate customer feedback
- Following up with clients to ensure the problem is resolved with field reports
- Logging & attend the queries of customers and employees
- Provide support, including procedural documentation and relevant reports
- Work continuously on a task until completion (or referral to third parties, if appropriate)
- Testing, training, and evaluating new technologies
Job Type: Full-time
Pay: RM1,900.00 - RM2,500.00 per month
Benefits:
- Parental leave
- Professional development
Schedule:
- Monday to Friday
Supplemental Pay:
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Puchong: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- Bachelor's (Required)
Experience:
- Computer Science: 1 year (Preferred)
Willingness to travel:
- 50% (Preferred)
Application Deadline: 12/30/2024
Expected Start Date: 01/02/2025
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