Executive - Processing

The Responsibilities of the Role:

• Provide day-to-day delivery and technical support for end-users of desktop applications, telephones, printers, computer hardware, mobile device, and similar devices via Ticketing, Phone support and onsite support as required.
• Support Windows and MAC hardware primarily.
• Diagnose and troubleshoot computer and general network issues.
• Provide timely resolution of end user problems as per SLA.
• Provide support for field personnel remote communications and connectivity.
• Organize and prioritize workflow and to meet established timeframes.
• Monitors network administration and maintenance operations, resolves network incidents to ensure the smooth-running of the day-to-day operations.
• Vendor management on devices and peripherals.
• Maintain updated knowledge of policies, procedures, products and activities of assigned area.
• Participate in on call activities and follow escalation process to provide 24/7 support on weekdays and weekend.

Skill Requirements:

• Ability to troubleshoot and resolve issues with PCs, Laptop hardware and software onsite and remote.
• Knowledge of Windows and OS X environment and computer hardware and software at an intermediate or advanced level.
• Experience in provisioning & support with Avaya VOIP hardware/software or an equivalent VOIP ecosystem.
• Knowledge of IP networks, DNS, DHCP and experience with troubleshooting all aspects of wired and wireless configurations.
• Degree/Diploma in Information Technology, Computer Science or Computer Engineering.
• Basic knowledge of Network Devices, Firewalls, VPN, Proxies.
• Some telephony and PABX knowledge are advantageous (Training will also be provided).
• Ability to communicate well in English.
• Minimum 1 year of experience in similar capacity.

The Package :

• Attractive Salary (RM2,500).
• Performance related bonus for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required :

• Entry Level