Credit Control
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SKILL & KNOWLEDGE :
Computer skill, Communication skill, Proactive, problem solving, Consistency and good PR
QUALIFICATION & EXPERIENCE :
Min SPM or Diploma
OVERALL JOB PURPOSE :
Responsible to any other Job as & when assigned
PRINCIPAL ACCOUNTABILITY STATEMENTS (KEY RESULT AREAS)
PERFORMANCE MEASURES / KPIS
1. To call customers for due payment & collect on time. Always check & ensure that payment is made monthly to avoid skip payment for the month
>80% from the due amount
2. To follow up on the skip & short payment immediately and ensure payment include in next payment.
Immediately
3. To inform customer services/marketing to hold shipment or stop booking for overdue payment after 14 days grace period given. To immediately add the customer name in the “Hold List” and email the list to customer service/marketing for action.
As and when, to monitor for payment within 7 working days
4. To inform customer services and agents to release shipment once payment confirmed received.
Immediately
5. To list down in record book for problematic/dispute charges for superior to endorse & advice for appropriate follow up.
Immediately
6. To visit customers to resolve dispute or clarify billings as and when required.
Upon advice
7. To submit percentage collection report to superior for checking.
Every 15th every month
8. Monitor and Audit Chop sign Quotation and Credit Facility Form
Upon advice
9. Prepare and present Weekly Aging Report to Marketing
Every week – Monday
10. Warning effectiveness – Issue reminder letter to customer
Upon advice
11. To check and liaise with agents in East Malaysia for payment collected on behalf
Weekly
12. To ensure payment collected by Agents in East Malaysia to bank into Bersatu HQ account.
Weekly
13. To stay back and complete urgent work after office hours.
As and when required
14. Other tasks/responsibilities as assigned from time to time
As and when required
Other Job Information/Training Required:
ASolute freight system / SOVY financial system & Job Training guided by senior.
Job Type: Permanent
Pay: RM2,000.00 - RM3,000.00 per month
Benefits:
- Health insurance
Experience:
- Credit control: 3 years (Required)
- Logistics: 2 years (Preferred)
Expected Start Date: 12/13/2024