Senior Technical Support Engineer
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Build your best future with the Johnson Controls team.
As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!
How you will do:
- Respond to escalated technical inquiries that are sent by local technical support team.
- Carry out necessary remote site investigation by request.
- Responsible for seeking/developing resolutions to solve escalated issues.
- Report/escalate potential product issues to the global engineering team.
- Take charge of managing the process of problem-solving.
- Manage local lab, and carry out required tests to support NPI by working with product managers.
- Maintain technical communications with local technical support team.
- Collect training demand and plan training schedules by working with sales leaders.
- Coordinate with the learning team to deliver standard courses.
- Provide feedback and help learning team to improve standard courses.
- Develop and conduct customized training courses locally.
What we look for:
- Bachelor’s Degree in Mechanical/Electrical/Electronic Engineering or equivalent.
- More than 5 years of working experience.
- Familiar with Microsoft Project, Microsoft Excel, Word and Powerpoint.
- Good written in English and Bahasa and verbal communication skills with both internal and external.
- Good interpersonal and communication with both internal and external.
- Strong team player and ability to multi-task.
What we offer:
- Competitive salary
- Paid vacation/holidays/sick time
- Comprehensive benefits package
- On the job/cross training opportunities
- Encouraging and collaborative team environment
- Dedication to safety through our Zero Harm policy
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