Senior Executive, Account Management (1SS)

The Platform Services team at ZALORA is young, highly dynamic and energetic. The aim of the Platform Services team is to provide ZALORA’s strategic brand partners with tailored solutions that will help our partners to grow their business, ranging from fulfillment to marketing, to digital eProduction and data analytics. Think of us as intrapreneurs within ZALORA. The team is constantly on the lookout for new business opportunities to drive ZALORA to be the No. 1 fashion e-commerce platform in Southeast Asia.

As the Platform Services vertical of ZALORA’s business grows, we are looking for a 1SS key account executive. In this role you will be involved in develop, monitor and assigned portfolio brands in 1SS.

This is a dynamic role in a fast-paced and growing business where you will work closely with some top international brands and get extensive regional and cross-functional exposure. If you want to be part of building the premier e-commerce destination in one of the world’s most dynamic markets join us!

Responsibilities:

• Engaging and building healthy relationship with assigned portfolio brand to enhance the partnership between Zalora and brand;
• Resolve any issues and problems faced by brand and deal with complaints to maintain trust
• Interact with stakeholders of different teams to ensure brand receive adequate support so that 1SS experience to be maintained at all time;
• Monitor and grow the performance of the onboarded brands to archive sale target, eg. cross sell VAS, open up new channel to maximize sale;
• Constantly be prepared to learn new skill sets and be on the forefront of e-commerce; knowledge development, and coach brand to adopt new tools and features to drive customer engagement and retention;
• Lead end-to-end projects from planning to completion, managing small to medium project with cross-functional teams; eg. 1SS experience improvement project, project initiated by brands;
• Ensure healthy level of inventory in warehouse to support daily sale or during campaign, eg. monitoring inbound plan/schedule, exercise non moving old stock;
• Analyzing and preparing monthly performance figures to management, active participation in monthly business reviews with brand;
• Update the management team on weekly progress

Requirements:

• Bachelor's degree is a minimum, higher qualification preferred
• 3-5 years of working experience in the field of Project Management, E-commerce, Consulting, SaaS / PaaS, B2B2C logistic.
• Experience in managing wide array of stakeholders and driving successful projects is a must
• Nimble, agile, able to nurture relationships and to handle the job effectively
• Diligent, organized and methodological with excellent communication
• Strong Microsoft Office skills (Excel, Word and PowerPoint).
• Number-oriented person, skilled in working with data tools (e.g. Tableau, etc)
• Interest in driving business improvements through analysis and data-driven decision making

The ideal candidate should display remarkable hunger, drive, and an ability to learn on the job. Interest for building strong foundations with a hands-on attitude to get things done and meet short deadlines. Excellent multi-tasking and strong communication skills to coordinate between departments, especially in simplifying and explaining complex concepts. Very good attention to details and comfort with managing quality. Willing to work in a fast-paced constantly changing and collaborative environment.

Platform Services Team

Platform Services & Support team is the integral team within ZALORA Commercial department, bridging the discussions and leading projects between the Supply Chain, Operations, Tech & Commercial teams of ZALORA. The primary focus of Platform Services & Support team is to create superior experience for our key Trade business partners (brands e.g. Nike, Mango, Topshop, etc.), by focusing on (1) excellent customer service (2) fast onboarding process, (3) timely resolution of queries and (4) finding opportunities for mutual growth by focusing on new services and avenues to drive partnerships with brands to the next level.

Wonder how it's like to build your career with ZALORA? Inspired by employees, we believe you'll be in for:

• An exciting platform to make your success story
• Have the utmost care for your mental and physical wellbeing
• Flexibility weaved into your lifestyle
• A seamless work environment with a friendly & team-fueled culture
• Career growth aligned to your professional and personal needs and goals

Want to stay ahead with our developments? Follow us at our LinkedIn page and know more about us from our career website.

The ZALORA Story

ZALORA is Asia’s leading online fashion, beauty and lifestyle destination, part of Global Fashion Group. As one of the region’s pioneer large scale e-commerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, Hong Kong, and in Taiwan, enjoying over 50 million visits per month.

ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.

Consent Disclaimer

By submitting your application for this role, you consent to ZALORA collecting, using and processing through and in ZALORA’s systems all personal data included in or provided in relation to your application. The purposes for such collection, use and/or processing shall be for conducting of ZALORA’s recruitment requirements for the present role, and identifying and evaluating other roles and career opportunities within ZALORA which you might be a good fit for.

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