Key Account Assistant Manager

PRIMARY DUTIES AND RESPONSIBILITIES

• PRIMARY DUTIES AND RESPONSIBILITIESAssist with the development of strategy for identified customers to clearly demonstrate opportunities for both YCH and the customer.
• Establish and manage relationships with identified customers contacts at appropriate levels in association with Country sales.
• Working together with the commercial and sale team as part of the contract terms regarding SLA agreements as well as operations.
• For new contracts working with sales / commercial to understand all customers SLA for KPIs and operation performance that are required by the operations team.
• Hold regular reviews with customer to discuss initiatives and improvement plan as well as customer sharing future opportunity with YCH.
• Work with customer on any change management request till closure.
• Record all initiative and improvement tracking list and manage till closure.
• Work with Operations team to identify initiatives which could drive improvements and lower costs.
• Working with the implementation team during handover process with a complete understanding of the operations roles and responsibility and alignment.
• Coordinate with the function key stakeholders in preparing information such as data collecting analysis and presentation materials, manual, forms, etc.
• To extend Global support on programs implementation. Providing regional support to extend proper operation practices among different countries.
• To manage and maintain updated records on accounts assigned.
• Work with operation team to gather the data that can be utilize for monthly KPIs, QOR or any other statistical reports required.
• Work with country PM/Operation to make sure processes are standardized across all regions.
• Work with cross functional team, including but not limited to Operation, IT, Finance, Sales to address all initiatives and prioritized accordingly.
• As project gets establish, work with cross functional team member to make sure project are completed on time.
• Requesting feedback from customer on specify categories with respect to YCH services such as customer service, promptness, customer satisfaction etc.
• Perform other job related duties as and when requested by superior.

JOB REQUIREMENTS

• Degree with 8 years of experience (preferably related experience)

• Computer literate

• Able to communicate in English

• To attend all trainings and presentations on health and safety matters as well as accident preventions

Job Types: Full-time, Permanent

Benefits:

• Maternity leave
• Opportunities for promotion
• Professional development

Schedule:

• Day shift

Supplemental Pay:

• 13th month salary
• Performance bonus

Application Question(s):

• May I know your expected salary?