Senior Technical Analyst

Full Time, onsite
Standard Chartered
Kuala Lumpur, Malaysia

Salary undisclosed

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Job Summary

Strategy

Workplace Services – Workplace Technologies is responsible for the technology used by all SCB staff ranging from Windows OS / MAC desktop, Application Hosting/Packaging, etc

Business

Manage and deliver root cause analysis of complex technical challenges
Troubleshoot various desktop and application issues impacting end user experience
Define workarounds for known errors and initiate process improvements
Partner with product management, development and engineering leaders to develop solutions to bolster the end user experience
Design and execute usability studies utilizing your broad knowledge of user experience and methodological expertise
Deliver automated solutions to large enterprise environments

Processes

To follow the Work instruction guide provided for all the BAU activities, with compliance and regulatory requirement with zero tolerance.

Key Responsibilities

People & Talent

Excellent communication skills (written and verbal), capable of bridging the gap between technology and business functions. Ability to create technical documentation.
Expert knowledge in Windows Server/Desktop & Virtualization technologies. Certifications a plus.
Strong analytical and research skills with proficiency in performance analysis and monitoring of end user technologies
Excellent user-focuses, with strong verbal & written communication, organization, presentation, and project management skills
Ability to engineer a solution and take it from POC to Production state
Advanced knowledge MS SQL query and scripting & Performance Management tools, such as SysTrack, eG, etc
Experience in data analytics using toolsets such as Tableau, Splunk or equivalent
Proficient with PowerShell/VBS/Java/Shell scripting
Experience with desktop cloud services such as, Office 365, OneDrive, Azure, etc
Experience with debugging methodologies, Sysinternal utilities, etc
Experience and knowledge of ITIL incident, problem and change management principles and methodologies. ITIL certification preferred.
Self-driven with a desire to constantly improve and enhance work processes that produces high quality results
Process oriented individual, team player, proactive, work independently and willing to learn in a dynamic environment.

Risk Management

Ensure Windows Desktop operations comply to Enterprise Risk Management Framework (ERMF), Operation Risk Framework (ORF), Information and Cyber Security Risk (ICS) as well as any other applicable policies, standards, and processes for the Bank.

Governance

To follow the Work instruction guide provided for all the BAU activities, with compliance and regulatory requirement with effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas; Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role

Our Ideal Candidates Should Have:-

Bachelor’s degree in Information Technology, Computer Science, or a related field. Equivalent experience may be considered for candidates with significant expertise.
Minimum 7+ years of experience in IT systems administration, with a focus on Windows OS, Azure AD, and On-Prem AD environments & Security – AppLocker, AD GPOs, etc
Scripting Expertise: Advanced PowerShell, Python, or equivalent scripting skills to automate processes and optimize efficiency.
AppLocker Policy Management: Deep knowledge of application whitelisting and fine-tuning policies to secure client software.
Azure DevOps (ADO) and Intune Experience: Expertise in setting up and managing CI/CD pipelines, app modernization from MSI to MSIX, and device management for large-scale environments.
Large-Scale Support Experience: Proven ability to handle enterprise environments of similar size, supporting 100K+ devices and >900 packages across diverse geographies.
Advanced Troubleshooting: L3-level expertise for resolving complex issues with client OS, software, and security policies.

Technical Qualifications and Certifications

Microsoft Certifications (preferred):
Microsoft Certified: Azure Administrator Associate
ITIL Certification (preferred): ITIL Foundation or higher, to support understanding of IT service management.
Scripting Proficiency: Demonstrable experience with PowerShell scripting (other scripting languages like Python are a plus).

Additional Skills

Strong analytical and troubleshooting skills.
Excellent documentation skills and a collaborative approach to working with team members.
Familiarity with compliance standards and security best practices within AD and Windows environments.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.