Rent To Own (RTO) Operations Executive

The Rent-To-Own (RTO) Operations Executive oversees and manages the entire RTO process, ensuring smooth operations from the receipt of customer orders to installation and support. This role requires coordination with multiple departments to enhance customer engagement, maintain accurate records, and ensure compliance with RTO policies and guidelines.

ROLES & RESPONSIBILITIES

1.Operations Management: Oversee and monitor day-to-day RTO operations, including scheduling appointments, handling phone calls, and coordinating service issues with technicians.

2.Data Entry and Record Maintenance: Accurately and promptly input RTO service data into relevant systems and databases. Maintain and update records as needed.

3.Administrative Support: Provide support to senior management by preparing service-related documents and assisting with special projects.

4.Inventory Management: Monitor and manage inventory levels specific to RTO products.

Collaborate with warehouse and logistics teams to ensure timely stock replenishment across branches and RTO service providers.

5.Contractor Payment Monitoring: Track and follow up on contractor payments, including overdue accounts. Work closely with the finance team to ensure accurate billing and timely payments.

6.Customer Issue Resolution: Handle escalations and resolve complex customer issues related to the RTO program. Enhance customer satisfaction by addressing complaints promptly and professionally

7.Process Improvement and Compliance: Participate in process improvement initiatives within the RTO department to enhance operational efficiency and customer satisfaction. Ensure adherence to RTO policies and regulatory compliance.

8.Service Provider Appointment: Identify and appoint potential RTO service providers to ensure adequate coverage across Malaysia.

9.Performance Evaluation: Monitor and evaluate RTO service provider performance against agreed SLAs (Service Level Agreements).

10.Asset Tracking and Optimization: Track and manage RTO assets to maximize utilization and minimize losses.

TO BE A SUCCESSFUL CANDIDATE

• Minimum Diploma Certificate or Bachelor's degree or equivalent experience.
• PC literate, Excel, Words.
• 2-5 years’ experience in administrative or customer service field. Strong organizational and time management skills. Good attention to details.

Job Type: Full-time

Pay: Up to RM4,500.00 per month

Benefits:

• Health insurance
• Maternity leave
• Parental leave

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Shah Alam: Reliably commute or planning to relocate before starting work (Preferred)

Location:

• Shah Alam (Preferred)