Java Application Support

JOB SCOPE:

· The incumbent is responsible to support all application and capacity planning in the INSURANCE COMPANY as per assigned.

· They may need to ensure all the incidents were resolved within the SLA and the system availability is in order on the daily basis.

· The person must be able to work in a team environment and be able to communicate effectively with other team members.

· The person will also be able to demonstrate problem-solving techniques in a business and/or technical environment.

· The person must demonstrate ability to take ownership of tasks assigned to them and progress them through to completion.

PRINCIPAL DUTIES & RESPONSIBILITIES:

· Develop plans with Infrastructure team to ensure the INSURANCE COMPANY system are available and system performance are meet according to the SLA

· Address the INSURANCE COMPANY application production issues according to the SLA

· Provide the INSURANCE COMPANY application support and guidance which may include service packs, upgrades and infrastructure

· Maintain appropriate levels of technical and procedural documentation

· Adhere to appropriate departmental procedures and practices (such as auditing requirements, control procedures and incident management procedures)

· Work in partnership with other department as required ensuring correct exchange of knowledge and successful transition of support the INSURANCE COMPANY production issue

· Work with BA project team to investigate complex issues, identify and implement solutions to re-occurring problems

· Share / spread knowledge throughout the support team and relevant areas, from development through to support

· Take a pro-active approach to working with the rest of the interface development team.

· Monitor and record time spent on activities according to the standards applied in the organization.

· Report progress to the Java support manager as required.

· Participate in peer reviews of own and others work as required by the team leader.

· Share knowledge gained with peers.

· Mentor other team member as assigned by the Java support manager

· Own, maintain and manage the INSURANCE COMPANY system capacity such as servers, storage, cpu, memory and network utilization.

· Produce capacity reports and plans to the management for decision making.

· Being the focal contact point of reference to all capacity related queries.

JOB SPECIFICATION:

Qualifications

· Diploma or Degree in Computer Science or relevant field

Experience

· 3 to 6 years working experience for java support.

· This role requires experience with Oracle, Java, HTML5 , Unix, smart cobol

· Experience implementing and/or supporting Life Insurance applications will be beneficial

Job Type: Full-time

Pay: RM5,000.00 - RM9,000.00 per month

Schedule:

• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• java application support: 3 years (Preferred)
• Oracle, Java, HTML5 , Unix, smart cobol: 3 years (Preferred)
• implementing or supporting Life Insurance applications: 3 years (Preferred)