Senior System Analyst(Knowledge Management)

Responsibilities 1. Editing & proofreading content before publication to ensure clarity, grammatical accuracy & brand consistency 2. Optimising content according to SEO best practices to increase visibility & engagement 3. Managing content calendars & ensuring timeline publication of materials 4. Utilising content management systems to analyse website traffic & users engagement metrics 5. Updating knowledge centre content as needed & ensuring a cohesive digital presence 6. Engaging with online community & responding to comments or questions in a manner that reflects the brand voice 7. Monitoring content trends & staying up-to-date with advancements in content technology & platforms 8. Conducting proactive content audits to assess how well existing content is performing & to identify gaps or areas for improvements 9. Measuring the impact of content & campaigns, reporting on content benefits & adjusting strategies 1. Degree in related computer science principles 2. Min 5 years’ (for senior) or 3 years (for junior) experience in software / applications / platforms a. Technical development as a Technical lead, System Analyst or Solution Architect b. Knowledge in banking or financial institutions technology landscape c. Hands on experience in application &/ infrastructure interdependencies d. Application and/or infrastructure delivery & support processes e. Documentation of knowledge as part of operations readiness or support 3. Min 5 years’ (for senior) or 3 years (for junior) in knowledge related areas a. Familiar with knowledge management tools, content management systems & databases b. Ability to categorise, tag & structure information effectively c. Hands on technical content write-ups such as technical articles for incident & problem resolution, standard operating procedures & other technical contents d. Measuring effectiveness & efficiencies of knowledge & continuously improve to increase these measurements