Customer Care Consultant (Call Centre)

Job Overview:

We are seeking a passionate and customer-focused Customer Care Consultant to join our call centre team. As a key representative of our company, you will handle customer inquiries, provide assistance, resolve issues, and ensure a positive customer experience. The ideal candidate will possess excellent communication skills, a problem-solving attitude, and the ability to multitask effectively in a fast-paced environment.

Key Responsibilities:

• Customer Support:

Provide high-quality customer service over the phone, addressing inquiries, complaints, or requests related to products or services.

• Problem Resolution:

Handle and resolve customer complaints, issues, and queries in a timely and professional manner, ensuring customer satisfaction.

• Product Knowledge:

Maintain an in-depth understanding of the company’s products, services, and policies to offer accurate information and solutions to customers.

• Call Handling:

Answer incoming calls, make outbound calls when necessary, and ensure that all customer interactions are logged and tracked accurately in the CRM system.

• Customer Relationship Management:

Build and maintain strong relationships with customers through empathetic listening, clear communication, and efficient problem-solving.

• Order Processing and Follow-ups:

Process customer orders, cancellations, or changes, ensuring accurate documentation and follow-up to ensure order fulfillment.

• Sales Support:

Assist with cross-selling or upselling company products and services where appropriate, contributing to the achievement of sales goals.

• Data Entry & Reporting:

Accurately record customer interactions, feedback, and other relevant details in the system. Provide feedback or escalate issues to the appropriate department if necessary.

• Quality Assurance:

Ensure that all customer interactions meet company standards for service excellence, professionalism, and compliance.

• Team Collaboration:

Work closely with other team members and departments to ensure the effective resolution of customer issues and continuous improvement in customer service processes.

Qualifications & Skills:

• High School Diploma or equivalent (Bachelor’s degree is a plus).
• Proven experience in a call center, customer service, or similar role is preferred.
• Strong communication skills with a clear and pleasant phone manner.
• Ability to actively listen and effectively address customer needs.
• Strong problem-solving skills and ability to handle difficult situations with professionalism.
• Ability to multitask and handle high volumes of calls.
• Familiarity with CRM systems and call center software.
• Good computer skills and proficiency in Microsoft Office or Google Workspace.
• Strong organizational skills and attention to detail.
• Positive attitude, patience, and a passion for helping others.

Why Join Us?

• Competitive salary and performance-based incentives.
• Comprehensive training to ensure you succeed in your role.
• A dynamic, supportive, and collaborative work environment.
• Career growth opportunities and development within the company.
• Recognition and rewards for top performers.

If you are passionate about providing exceptional customer service and thrive in a fast-paced, target-driven environment, we would love to hear from you. Join us as a Customer Care Consultant and help us deliver outstanding service to our valued customers!

Job Type: Full-time

Pay: RM2,000.00 - RM2,800.00 per month

Benefits:

• Opportunities for promotion
• Parental leave
• Professional development

Schedule:

• Day shift
• Early shift
• Rotational shift

Supplemental Pay:

• Attendance bonus
• Performance bonus

Expected Start Date: 12/18/2024