Customer Service (Mandarin Speaker)
RM 3,000 - RM 4,000 / Per Mon
Original
Simplified
- Manage inbound and outbound calls in a timely manner
- Follow SOPs when handling different topics
- Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
- Build sustainable relationships and engage customers
- Keep records of all conversations in our ops center databases
- Meet personal/team qualitative and quantitative
- Expand reseller business
- Candidates must possess at least SPM
- Experience in a customer support role is a advantage
- Fluent in Mandarin and English (writing and speaking) is a must
- Fresh graduates are encouraged to apply
- Eager to learn and with a desire to get the job done well
- Strong skills in communication, teamwork, organization, and attention to detail
- EPF
- SOCSO
- Annual incremental
- Annual leave
- Medical benefit
- Training will be provided
- Career development
Similar Jobs