Executive, Property Handover

Full Time, onsite
Naza TTDI Sdn Bhd
Shah Alam, Malaysia

RM 2,800 - RM 4,000 / Per Mon

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Responsibilities

To execute and manage the full handing over vacant possession (HOVP) of properties from the preparation (before HOVP) to key collection. I.e preparation of HOVP kit/manual and etc.
To brief the customers of the handover process including customer registration via HOVP Apps (if any), handover of the property, check list and the handover kit.
Attend to the owner during the HOVP process.
Coordinate defects rectification works to ensure all defect records are maintained and rectified in timely manner.
To ensure that all complaints are centralized, recorded, and channelled effectively to the respective attending/relevant department by an effective communicating and coordination as necessary as to comply to ISO9001:2015 requirements.
To acknowledge, monitor the progress, resolving customer complaints and provide updates to customer in tactful and timely manner.
To prepare and update relevant reports pertaining to the monitoring status of the complaint resolution to the management.
Providing feedback on the efficiency of the customer service process
Ensure customer satisfaction and provide professional customer support by communicating with customers through various relevant channels.
To engage in personal relation exercise with existing customer by attending to customer inquiries and complaints and follow-up.
To maintain good customer relations and organize customer engagement for customer retention (feedback survey, festivals gathering, talks, site visit etc).
To monitor any form of social media pertaining complaints and inquiries related to the company.
To manage customer issues e.g VP late delivery, LAD etc.
To maintain a positive, empathetic, and professional attitude toward customers at all time.
To assist the Head of Department to assume any other responsibilities or tasks delegated..