Customer Support Executive

At Deriv, a trusted name in online trading for 25 years serving 2.5 million traders worldwide, we're looking for a Client Support Executive who will revolutionise how we serve our customers. You'll be at the intersection of customer success and financial technology, directly impacting how traders worldwide experience our platform. This is your opportunity to shape the future of customer service in the dynamic world of online trading.

On a given day, you will:

• Be the voice of Deriv, providing expert guidance to traders navigating our platforms and products
• Solve complex trading-related challenges through multiple channels, including live chat and email
• Partner with cross-functional teams to transform customer feedback into actionable platform improvements
• Champion customer needs by identifying trends and proposing innovative solutions
• Guide and mentor fellow team members as you grow into a senior role
• Ensure compliance with financial regulations while maintaining exceptional service standards
• As a senior member of the team, act as the face of the team, offering expert leadership and guidance to resolve customer issues, drive product updates, and deliver hands-on training to empower the team

You may enjoy working with us if you:

• Thrive on solving complex problems and finding creative solutions
• Get energised by helping others succeed
• Love learning about financial markets and trading platforms
• Enjoy working in a fast-paced, dynamic environment
• Are comfortable with change and adapt quickly
• Take pride in delivering exceptional customer experience

We would love to work with you if you:

• Have outstanding written and verbal communication skills in English
• Demonstrate natural empathy and a customer-first mindset
• Are comfortable working shifts, which will be clarified at a later stage
• Have experience in customer service (financial services experience is a plus)
• Bring knowledge of multiple languages (such as Mandarin, Hindi, or Cantonese)
• Show potential for leadership and mentoring others

Pay and Benefits:

We pay competitive salaries based on your skills, qualifications, experience and market rates. Additionally, you’ll be eligible for an annual bonus based on individual and company performance.

When you join Deriv, you will be supported in growing your career in our company. You can expect to have a personalised Learning and Development programme as well as the costs covered for relevant professional development and education related to advancing your career at Deriv.

Role Overview:

As a Customer Support Executive, you'll join a diverse community of talented individuals. You'll have the chance to significantly impact our company's success while experiencing Malaysia's perfect blend of cutting-edge technology and tropical surroundings.

Our culture is unique, and we live by our values and leadership principles, so it's worth learning more about Deriv's culture.

Ready to make your mark in the world of online trading? If you're passionate about delivering exceptional customer experiences and ready to grow with a global leader, we want to hear from you. Join us in shaping the future of trading support at Deriv.

Job Type: Full-time

Schedule:

• Day shift