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Service Operation Executive

RM 1,500 - RM 1,999 / Per Mon

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1. Oversee daily operations of remittance services to ensure smooth processing. 2. Monitor transaction volumes and performance metrics to assess efficiency. 3. Coordinate with internal teams to resolve operational issues and ensure service quality. 4. Handle customer inquiries and provide assistance with remittance related issues. 5. Resolve customer complaints and address issues in a timely manner. 6. Ensure compliance with Bank Negara Malaysia (BNM) regulations and industry standards. 7. Handle escalated customer issues and work towards satisfactory resolutions. 8. Ensure accurate and timely transaction processing and reconciliation. 9. Monitor and manage system issues and work with IT to resolve technical problems. 10. Conduct risk assessments to identify and mitigate potential operational risks.