Customer Service Executive

About VDart We are Purpose Driven, High Growth and a Great Place to Work Certified Organization! VDart is one of the fastest growing talent management and digital solution providers established in the year 2007. As part of our continued Global Growth Strategy, we are excited to bring digital capabilities to Malaysia. VDart Malaysia Sdh Bhd will serve as our Regional Headquarters for ASEAN region. We are committed in bringing world class technology, build strong digital talent pool in emerging technologies and transform how businesses leverage technology in Malaysia. We serve various customers including Fortune 100 companies across various domains globally. VDart partners with industry leaders in Cloud, Intelligent Automation, IoT, Customer experience, and Security solutions. With distinct digital practices, we help our partners to build for tomorrow by reimaging their business today. From helping our partners to bridge talent in product development and embedded software, we provide resources and solutions globally across a wide range of industries, from automotive and mobility to energy, healthcare, and life sciences, manufacturing, consumer industries, and beyond. Come join us to create the digital future! Role Description: This is an on-site role for a Customer Service Executive. The Customer Service Executive will be responsible for ensuring customer satisfaction, providing customer support, and managing overall customer service. The role involves day-to-day tasks such as handling customer inquiries, resolving issues, and building strong relationships with customers. Key Responsibilities: Provide excellent customer service via phone, email, and chat channels. Adhere to service level agreements (SLAs) and ensure customer satisfaction. Collaborate with internal teams to resolve complex issues and escalate when necessary. Maintain accurate records and documentation of customer interactions. Qualifications: Strong communication skills and customer-centric attitude. Proficiency in English OR Mandarin OR Both. Flexibility to work rotating shifts, including nights and weekends. Fresh Graduates are welcome to apply, and no experience needed.