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IT Helpdesk

RM 2,000 - RM 2,499 / Per Mon

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• To provide product and technical support. • Logging every call and create corresponding trouble/issues ticket in helpdesk system. • Track, route and redirect problems to correct resources. • Update customer data and produce activity reports. • Periodically follow-ups on the outstanding issues and update escalation logs. • Logging ever calls and creates corresponding trouble/ issues ticket in helpdesk system. • Provide any IT support services (Non-HIS) including corrective maintenance to ensure hospital daily operation is running smoothly. • Provide phone call support and answer user on queries to HIS system. • Support user in eHIS (e-Hospital Information System) application. • Support users and clients in hardware and software problem. • Support user in ZFP (Zero Footprint) application. • Support user in CHAA (Centricity High Acuity Anaesthesia) application. • To observe and reminds all department units of the escalation procedures. • To assist in first level customer support via phone. • Generate regular BCP report during night shift. • Support user in CCIS (Critical Care Information System) application. • To troubleshoot all the software and hardware issues
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