Service & Technical Support Engineer

Job Summary: The Service & Technical Support Engineer will be responsible for providing technical assistance and field support to clients, ensuring proper functioning and maintenance of screws, bolts, nuts, threaded products, and burners. The role includes troubleshooting, installation, training, and providing proactive customer service to enhance satisfaction and operational efficiency. ________________________________________ Key Responsibilities: 1. Technical Support: o Provide on-site and remote technical support for troubleshooting and resolving issues related to threaded products and burners. o Diagnose and repair equipment faults, ensuring minimal downtime. o Coordinate with engineering and production teams to resolve complex technical problems. 2. Field Service: o Install, maintain, and calibrate equipment, ensuring compliance with technical specifications and safety standards. o Conduct periodic inspections and maintenance for customers' installed products. 3. Customer Training: o Deliver training to clients on proper usage, maintenance, and safety procedures of the company's products. o Prepare user manuals, guidelines, and technical documentation as required. 4. Sales Support: o Collaborate with the sales team to provide technical advice and demonstrations to prospective clients. o Assist in the customization of products based on client-specific needs. 5. Quality Assurance: o Ensure that service procedures comply with company quality standards and industry regulations. o Collect and analyze client feedback to identify opportunities for product and service improvement. 6. Reporting and Documentation: o Maintain detailed service logs and submit reports on customer interactions, resolutions, and equipment performance. o Develop and maintain technical knowledge databases for internal use. ________________________________________ Qualifications and Skills: • Education: Bachelor's degree or diploma in Mechanical Engineering, Electrical Engineering, or a related field. • Experience: Minimum 2-4 years of experience in a technical support or service engineering role. • Technical Skills: o Strong knowledge of threaded product specifications, burners, and related equipment. o Proficient in diagnosing mechanical and electrical system issues. o Familiarity with CAD software is a plus. • Soft Skills: o Excellent communication and interpersonal skills. o Strong problem-solving and analytical abilities. o Ability to work independently and in team settings.