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Contact Centre - Mass Hiring!

RM 2,000 - RM 3,500 / month

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Position: Contact Centre (Singapore Market)

Location: Persiaran TRX Barat, Kuala Lumpur

Working Days/ Hours: Monday - Friday, Normal working hours

Type: Permanent

Salary: Up to RM3,500 (Basic) + Incentives

Training Provided!!!

Job Purpose: We are seeking a dedicated and efficient Contact Center Representative to provide high-quality telephone services to customers (agents and policyholders), meeting and exceeding expectations while achieving team Key Performance Indicators (KPIs).

Key Responsibilities:

  • Deliver exceptional customer service via telephone.
  • Provide polite, professional, and accurate responses.
  • Manage customer expectations and take ownership of requests.
  • Liaise with other departments to resolve customer issues.
  • Stay up-to-date on products/services to ensure quality service.
  • Support process improvements and offer constructive feedback.
  • Perform other duties as assigned by management.

Job Requirements:

  • Diploma or Degree in any field from a recognized institution.
  • At least 1 year of experience in a call center or customer service role (preferred).
  • Experience with international calls is a plus.
  • Fresh graduates encouraged to apply.
  • Proficiency in English (Mandarin is an advantage).
  • Clear voice, good diction, and empathetic listening skills.
  • Enthusiastic, self-motivated, and able to work in a fast-paced environment.

Job Types: Full-time, Permanent

Pay: RM2,000.00 - RM3,500.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Parental leave
  • Professional development

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Customer service: 1 year (Required)

Language:

  • English (Required)

Location:

  • Kuala Lumpur (Required)

Willingness to travel:

  • 100% (Required)