Team Leader - Food and Beverage

Overview of duties

• Behaves and acts (as a Team Leader) in an exemplary fashion, embodying the brand mindset.
• Helps employees improve their skills and provides support for career development
• Assists the Outlet Manager to manage the team
• Assist the Outlet Manager in organising the F&B point of sale from A to Z
• Ensures guest satisfaction, quality and high standards of service for customers
• Helps the point of sale attain profitable resultsMain responsibilities Customer relations• Ensures guests are well looked after, from the moment they arrive to the time they leave
• Enquires whether guests are satisfied throughout the meal
• Offers attentive service to guests, adapting to any constraints
• Establishes good relations with guests, offering advice and fostering customer loyalty

Professional technique / Production

• With Outlet Manager organises the work for the team, including the need to multi-skill in employees' job requirements
• Helps The Outlet Manager to ensure information is properly passed on to the team (briefings and debriefings with the kitchen staff etc)
• Ensures the point of sale is prepared to a high standard
• Ensures equipment is used correctly
• Takes the global level of activity into account when managing the flow of guests, placement at tables and reservations
• Assists the Outlet Manager to check and evaluate the quality and speed of waiter service Team management and cross-departmental responsibilities

• Evolves working methods in line with brand philosophy
• Respects labour law, particularly when preparing work schedules
• Assists the Outlet Manager to integrate, train and manage personnel
• Ensures his/her staff are well presented (clothing, personal hygiene etc)
• Assists the Outlet Manager to ensure smooth coordination between the different departments (dining rooms, kitchens, bars, lobby etc) Commercial / Sales• Helps the Outlet Manager to supervises the team's sales behaviour
• Offers suggestions and advice to guests regarding services available
• Is attentive to guests' requests and meets them
• Increase revenue for the point of sale through additional sales techniques
• Help increase guest loyalty through quality of service Management and administration • Assist The Outlet Manager to work and number of personnel according to level of activity
• Shares the responsibility for meeting the department's targets with his/her superior, by:

- respecting the procedures and internal audits personally applicable
- ensuring respect of the procedures and internal audits applicable to the team
- increasing sales

• Takes part in inventories and manages stocks under his/her responsibility Hygiene / Personal safety / Environment • Ensures that the workplace remains clean and tidy and the safety of consumable goods by always respecting HACCP regulations
• Respects the instructions and safety guidelines for the equipment used
• Applies the hotel safety regulations (fire hazards etc)
• Respect of the hotel's commitments to the "Environment Charter" (energy saving, recycling and sorting waste etc)Reporting line• Reports to the Outlet Manager, Director of F&B and AssistantProfile Education / Professional experience• At least vocational certificate to degree level, with experience in F&B and supervising a team
• Languages: fluent in the national language and English language Skills / Qualities• Strong business orientation in three aptitudes

- Diagnosis & analysis (Analytical mind, conceptual skills, good environment understanding)
- Share his/her conviction (Driving force, relational skills, highly committed)
- Strive for results (Success oriented, data finder, initiate / pro-active)This job description is not exhaustive and will evolve as the hotel's organisational needs change.

Job Type: Permanent

Pay: From RM2,600.00 per month

Benefits:

• Health insurance
• Opportunities for promotion

Schedule:

• Afternoon shift
• Early shift

Supplemental Pay:

• Overtime pay
• Yearly bonus