Customer Service Executive (Mandarin)

• Handle incoming calls, emails, and live chat customer inquiries promptly and professionally.
• Address customer complaints, resolve issues, and escalate complex cases to the appropriate department.
• Provide accurate information about products, services, and company policies.
• Process orders, returns, and refunds efficiently, ensuring compliance with company procedures.
• Maintain detailed and accurate records of customer interactions in the CRM system.
• Collaborate with other teams to ensure seamless customer support.
• Meet or exceed individual and team performance metrics, such as response time, resolution time, and customer satisfaction.

We are seeking a dynamic and customer-focused individual to join our team as a Customer Service Executive on a 4-month contract. The successful candidate will be responsible for providing exceptional customer service, addressing inquiries, and ensuring a positive customer experience.

• SPM / Diploma or Degree
• Minimum of 6 months of work experience in customer support
• Fresh graduates are welcome to apply.
• Excellent communication skills (verbal and written) in Mandarin as will be supporting Taiwan market
• Must commit to 4 months contract

• 1 month salary equivalent to a bonus will be given if the candidate completes all 4 months contract period
• Free meal per day

  Day shift only (10 am-10 pm ), 5 days per week (off day not guaranteed weekend),

  8 working hour+1 hour lunch break per day