Customer Service Executive

Key Responsibilities: • Responding to inquiries by assisting customers through phone calls, emails, and chats. • Assist in customer grievances and concerns promptly and effectively. • Maintaining records of customer interactions and transactions with accuracy. • Collaborating with sales and marketing departments to provide solutions for customers. • Identifying and escalating issues that require additional attention. • Assist in providing product and service information to customers. • Assist in processing orders, forms, applications, and requests. • Assist in customer follow-up to ensure satisfaction and resolving any remaining issues. • Staying up-to-date on company products, policies, and procedures. • Providing feedback to management on customer trends and issues.