Functional Consultant / IT Business Analyst
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1) REQUIREMENT GATHERING a) Collaborate with clients and stakeholders for documents and analyse business requirements. To gain a comprehensive understanding of the client’s business process. 2) SOLUTION DESIGN a) Translate business requirements into functional specifications and design solutions. b) Propose appropriate software configurations and customisations to address specific business needs of the clients. 3) SOFTWARE CONFIGURATION a) Customisation and configuration of software applications to align to the client’s business processes and requirements. May involve setting up workflows, data structures, user roles and other parameters. 4) PROCESS MAPPING a) Creation of process maps and workflow diagrams to illustrate the existing (current) and proposed business processes. b) Identify areas of process improvement and optimisation. 5) USER TRAINING a) Conduct user training sessions for end-users to ensure that understand how to use the software effectively and efficiently. 6) SYSTEM TESTING a) Collaborate with the testing team to develop test cases and validate the software against the specified business requirements. b) Identify and resolve any functional issues or discrepancies. 7) USER SUPPORT AND TROUBLESHOOTING a) Post implementation support to users addressing any problems. b) Work closely with technical teams for issue resolutions. 8) CHANGE MANAGEMENT a) Guide clients in change management process in adapting to the new software applications. 9) PROJECT MANAGEMENT a) Participate in project planning and execution to ensure that deliverables to the clients are tracked and within scope. b) Monitor project milestone and manage client expectations.
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