IT Support Officer
RM 2,500 - RM 3,000 / month
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Job Responsibilities:
- Provide first-level technical support to end-users via phone, email, or in person.
- Install, configure, and troubleshoot desktops, laptops, printers, and other IT peripherals;
- Assist in the installation, maintenance, and updates of software applications.
- Ensure that all IT equipment (including CCTV systems) is functioning optimally and in good condition.
- Troubleshoot network connectivity issues to maintain smooth operational flow;
- Assist with the setup and maintenance of network equipment (routers, switches, etc.).
- Maintain accurate records of support requests, repairs, inventory, and CCTV system maintenance;
- Update and create documentation for common IT procedures, including CCTV setup and troubleshooting guides.
- Assist in the implementation and enforcement of IT security policies and procedures;
- Ensure all systems, including CCTV networks, are up to date with the latest security patches and antivirus definitions.
Requirements:
- Diploma or Bachelor's degree in Information Technology or related field (preferred);
- Strong problem-solving and troubleshooting skills;
- Ability to work independently and as part of a team;
- Strong competency in:-
- Windows Server; Jump Server; Firewall;Routers & Switches;Network (LAN + WAN);VPN;NASH & Linux;VOIP & Asterisk (Ubuntu + Putty); Remote access; CCTV install & setup; Familiarity with Microsoft Windows and the Office Suite;Knowledge of Active Directory and network protocols.
Job Type: Full-time
Pay: RM2,500.00 - RM3,000.00 per month
Benefits:
- Parental leave
Experience:
- IT: 2 years (Preferred)
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