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IT Support Officer

RM 2,500 - RM 3,000 / month

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Job Responsibilities:

  • Provide first-level technical support to end-users via phone, email, or in person.
  • Install, configure, and troubleshoot desktops, laptops, printers, and other IT peripherals;
  • Assist in the installation, maintenance, and updates of software applications.
  • Ensure that all IT equipment (including CCTV systems) is functioning optimally and in good condition.
  • Troubleshoot network connectivity issues to maintain smooth operational flow;
  • Assist with the setup and maintenance of network equipment (routers, switches, etc.).
  • Maintain accurate records of support requests, repairs, inventory, and CCTV system maintenance;
  • Update and create documentation for common IT procedures, including CCTV setup and troubleshooting guides.
  • Assist in the implementation and enforcement of IT security policies and procedures;
  • Ensure all systems, including CCTV networks, are up to date with the latest security patches and antivirus definitions.

Requirements:

  • Diploma or Bachelor's degree in Information Technology or related field (preferred);
  • Strong problem-solving and troubleshooting skills;
  • Ability to work independently and as part of a team;
  • Strong competency in:-
  • Windows Server; Jump Server; Firewall;Routers & Switches;Network (LAN + WAN);VPN;NASH & Linux;VOIP & Asterisk (Ubuntu + Putty); Remote access; CCTV install & setup; Familiarity with Microsoft Windows and the Office Suite;Knowledge of Active Directory and network protocols.

Job Type: Full-time

Pay: RM2,500.00 - RM3,000.00 per month

Benefits:

  • Parental leave

Experience:

  • IT: 2 years (Preferred)