TikTok Shop - Customer Experience - Platform Product Solutions (E-Commerce, Malaysia)

Responsibilities
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

Team Introduction
The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates.With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands.

Our team is part of the Merchant Ecosystem Development team which focuses on growth and improvement of seller/customer experience on TikTok E-Commerce Platform in Malaysia.

In this role, you will be responsible for leading & managing the platform's initiatives in the respective product domains. A suitable candidate will need to have the ability to manage working with multiple cross function stakeholders, lead initiatives & ROI discussions with team members, and cross functional teams to ensure projects & initiatives can be executed successfully

Responsibilities

• Organize with local operations teams to understand their product needs & and closely coordinate cross-departmental resources to define and support business growth activities.
• Collaborate with our teams in Southeast Asia to conduct external analysis on market trends, customer behaviors, and competitive positions (e.g. market segmentation and opportunity sizing) to derive findings and recommendations.
• Evaluate the performance of different product features of the platform, & assess proposals & initiatives of project owners, and category managers.
• Manage project planning, reporting, and promotion. This includes but is not limited to promoting projects, monitoring project progress, managing targets and budgets, controlling budget progress, and reviewing project results. Projects are subject to business requirements.
• Collaborate with other functional teams to promote the optimization of governance, strategy, data and product teams.

Qualifications
Minimum Qualifications

• BS/MS degree in business and/or marketing related fields
• Possess knowledge of product functionality & commercial operations
• Strong analytical skills, with attention to detail, affinity with numbers, logical and problem solving skills and data-driven thinking with the capability of distilling information for insights & actions, expert on Excel.
• E-commerce experience with understanding of performance metrics, and industry insights

Preferred Qualifications

• Having project management and stakeholder management skills, with experience in driving complex, cross-functional collaborations is strongly preferred.
• Eager to learn and always up to take on new challenges. Experience in dynamic and fast-changing working environments is strongly preferred
• Open to flexible working arrangement outside of regular working hours per business requirements, and open to business travels

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.