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Specialist Contact Centre

RM 500 - RM 500 / month

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    -Respond and manage inbound & outbound calls, emails, chats and other messages from customers. -Communicates concise and accurate information in response to customer inquiries. -Identifying and understanding of customer needs, issues, and requests thereafter provides solutions and/or alternatives in a timely manner. -Follow up customer cases/complaints end to end. -Serves as the customer’s advocate by solving problems on the customer’s behalf by engaging the right department and people. -Build sustainable relationships and engage customers by taking the extra mile -Seize opportunities to upsell products when they arise. -Support Senior Specialists to facilitate successful completion of organization’s targets and performance goals.