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  4. Click Websites.
  5. On the left, click Content Blockers.
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  2. Click. then Settings.
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  1. Go to Settings.
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Jobs or company...

Key Account Manager (Fintech/Tech for Online Merchants) Mid Valley

RM 7,000 - RM 10,000 / month
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Role Overview

The Key Account Manager will join newly formed Account Management Team, which focuses on enhancing the merchant experience. This role involves managing key accounts (merchants with >500k GMV per month) with a primary objective of growth and retention.

Key Responsibilities

  • Merchant Relationship Management: Build and nurture strong relationships with key merchants.
  • Quarterly Business Reviews (QBRs): Organize QBRs to discuss performance metrics, gather feedback, and present growth strategies.
  • Operational Issue Resolution: Act as the escalation point for resolving operational or technical issues.
  • Growth Strategy Development: Identify opportunities to grow accounts by introducing relevant features, cross-selling, and creating tailored solutions.
  • Customization: Work with internal teams to deliver customizations based on merchant needs.

Ideal Candidate Profile

  • Industry Experience: 3-7 years in fintech, payments, or tech companies.
  • Account Management Expertise: Proven experience managing and growing large accounts.
  • Problem Solver: Strong skills in resolving operational issues.
  • Strategic Mindset: Ability to develop and execute account growth strategies.
  • Relationship Builder: Excellent communication and interpersonal skills to foster trust with merchants.

Interview Process

  • Stage 1: Preliminary discussion with the CEO.
  • Stage 2: Case Study Review and Final Decision by the CEO.
  • Case Study Timeline: Candidates will have 1 week to complete the case study.
  • The case study will test critical thinking, problem-solving, and growth strategy development for key accounts.

Job Types: Full-time, Permanent, Internship, Fresh graduate

Pay: RM7,000.00 - RM10,000.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift
  • Monday to Friday

Supplemental Pay:

  • Commission pay
  • Performance bonus
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