Cafe Supervisor - Mont Kiara

Key Responsibilities

In this role, you will:

1. Sales and Customers Service Maintain a profitable reputable café, that is:

Handle cash transactions honestly, efficiently, and accurately.

• Assist in the supervision of the profitable café.
• Assist the Café & Assistant Manager in planning and executing all sales promotions effectively and efficiently.
• Maintain an efficient, friendly service standard at all time.
• Politely answer the telephone and customer questions.
• Respond proactively to prevent and resolve customer service situations.
• Handle all drink and food items during preparation safely.
• Sell and serve baked goods and miscellaneous food items to customers.
• Verbally receive and call back customer orders in a friendly manner. So as to meet and exceed sales targets, and surpass customer’s expectations on each occasion.

2. Store Operations Maintaining efficient and sales targets, and surpass customer’s expectations on each occasion, that is:

• Complete daily report as assigned.
• Inform the Café Manager / Assistant Manager of any operational inconsistencies.
• Maintain acceptable amounts of coffee, baked goods and supplies for the bar.
• Order baked goods, coffee and supplies when needed.
• Perform opening and closing duties
• Report all employee accidents to the Café Manager / Assistant Manager and complete all personnel forms when necessary.
• Report potential safety hazards to Café Manager / Assistant Manager.
• Restock shelves when necessary.
• Clean the bar area, floor, grinders, take out trash, etc routinely.
• Take bank deposit to the bank and brings change back if necessary. So as to create an environment conducive for attaining monthly sales targets.

3. Employee Development Motivating & Developing crews, that is:

• Assists in the training of new employees.
• Delegates duties to Brew Crews as necessary.
• Leads by example.
• Motivates crews to maintain and serve consistent quality products every time.
• Perpetuates Company philosophy and culture.
• Schedules breaks as necessary. So as to develop and motivate our employees.

4. Product Knowledge Deliver consistent quality products, that is:

• Assist the Café Manager and Assistant Manager in educating all Brew Crews on all products and services.
• Maintain the highest quality, consistent product standards.
• Oversee drink-making and ensuring that only consistent quality drinks and products are served.
• Strictly adhere to and enforcing SOPs on all drink and gourmet items. So as to maintain the highest standards of products of The Coffee Bean & Tea Leaf stands for.

5. Store Presentation Maintain a comfortable, conducive outlet by:

• Follow guidelines on music.
• Keep all tables cleared of trays and used utensil or cups.
• Keep all floors dry & free of litter.
• Maintain a clean, well-merchandised café. So as to provide a warm and inviting environment in which our customers can enjoy their world-class of coffee and tea. Your Ingredients

Diploma in any related field

Fresh graduate

Customer service skills

Multitasking skills

Good analytical skills

An eye for details

Good communication skills

A team player with good leadership and interpersonal skills

Articulate and able to communicate effectively across all functions and levels

Able to adapt to organizational changes and able to work under pressure

Responsible, reliable, independent and has a sense of urgency Performance & Rewards At The Coffee Bean & Tea Leaf, we embrace a high-performance culture that rewards and encourages our values of teamwork, ownership, and respect for one another.

• World Class training in our Malaysia Barista Academy
• Competitive Salary
• Performance & Attendance Bonuses
• Brew Crew discounts
• Career Journey with Individual Development Plans
• Flexible working hours
• Medical benefits Our ‘FROTH’ VALUES We believe in the fundamental truths that guide us through our daily lives:
• FRIENDLINESS - We go above and beyond in everything we do. Friendliness and customer-centricity is embedded in our culture.
• RESPECT - We are inclusive and honour each other’s values, opinions and diversity.
• OWNERSHIP - We take ownership and accountability for our individual, team and business results, every day.
• TEAMWORK - As a team, we collaborate, innovate, and leverage our diverse strengths to grow the business.
• HONESTY - We live up to the highest levels of integrity by being truthful and transparent with each other, the business and ourselves.

Job Types: Full-time, Permanent

Pay: Up to RM2,700.00 per month

Benefits:

• Dental insurance
• Health insurance
• Maternity leave
• Meal allowance
• Opportunities for promotion
• Professional development
• Vision insurance

Schedule:

• Afternoon shift
• Early shift
• Evening shift
• Rotational shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Mont Kiara: Reliably commute or planning to relocate before starting work (Required)

Language:

• English (Required)

Willingness to travel:

• 75% (Required)