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Customer Service Executive-Cantonese Speaker

RM 2,500 - RM 4,500 / Per Mon


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  • Ability to converse & write in Mandarin & Cantonese will be required to serve the respective markets and liaise with Mandarin-speaking clients and stakeholders. Excellent spoken and written English is an added advantage.
  • Pleasant personality with good communication skills
  • Diploma /Degree holder in any discipline or equivalent qualification with relevant working experience
  • Preferably min 1year experience in Contact Centre, experience in hospitality/Online Travel Agency and customer service
  • Computer literate and internet savvy.
  • Positive attitude and a team player with a passion in delivering World Class customer service.
  • Willing to work in a shift environment (24/7 operations)
  • Ability to work under pressure to meet or exceed set performance standards
  • Open to Malaysians only

What are we looking for?

  • SPM/STPM/diploma/degree holder preferably with at least 1 year experience in customer service, but fresh graduates are welcome to apply
  • Ability to converse and write in English, Cantonese and Mandarin
  • Pleasant personality with good communication skills
  • Experienced in Windows Operating Systems and typing
  • Positive attitude and a team player with a passion for delivering world class customer service
  • Willing to work in a shift environment (24/7 operations)
  • Ability to work under pressure to meet or exceed set performance standards
  • Open to candidates who are permitted to work in Malaysia only

    What will you learn and be part of?

    • Receive industry-best training that will equip you with soft and technical skills for the role.
    • Gain confidence in meeting and exceeding the expectations of our global customers.
    • Get comfortable in handling emails and calls and potentially chats
    • Be part of our multilingual sales-oriented service team supporting our customers on their Reservations and Loyalty Program Queries
    • The opportunity to work and grow in a diverse culture with a rewarding career
    • Gain personally and professionally through in-house Development Training

  • A complimentary stay at any of our hotels worldwide.
  • 5-day work week (shift-based)
  • Competitive monthly salary of up to RM5,000, inclusive of meal, shift, transport, and language allowances.
  • Discretionary performance-based bonuses and incentives.
  • Paid training programs and opportunities for career development.
  • Comprehensive coverage includes SOCSO, EPF, EIS, and medical insurance.
  • Annual preventive health screening