Customer Service Executive-Cantonese Speaker
RM 2,500 - RM 4,500 / Per Mon
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Simplified
- Ability to converse & write in Mandarin & Cantonese will be required to serve the respective markets and liaise with Mandarin-speaking clients and stakeholders. Excellent spoken and written English is an added advantage.
- Pleasant personality with good communication skills
- Diploma /Degree holder in any discipline or equivalent qualification with relevant working experience
- Preferably min 1year experience in Contact Centre, experience in hospitality/Online Travel Agency and customer service
- Computer literate and internet savvy.
- Positive attitude and a team player with a passion in delivering World Class customer service.
- Willing to work in a shift environment (24/7 operations)
- Ability to work under pressure to meet or exceed set performance standards
- Open to Malaysians only
What are we looking for?
- SPM/STPM/diploma/degree holder preferably with at least 1 year experience in customer service, but fresh graduates are welcome to apply
- Ability to converse and write in English, Cantonese and Mandarin
- Pleasant personality with good communication skills
- Experienced in Windows Operating Systems and typing
- Positive attitude and a team player with a passion for delivering world class customer service
- Willing to work in a shift environment (24/7 operations)
- Ability to work under pressure to meet or exceed set performance standards
- Open to candidates who are permitted to work in Malaysia only
What will you learn and be part of?
- Receive industry-best training that will equip you with soft and technical skills for the role.
- Gain confidence in meeting and exceeding the expectations of our global customers.
- Get comfortable in handling emails and calls and potentially chats
- Be part of our multilingual sales-oriented service team supporting our customers on their Reservations and Loyalty Program Queries
- The opportunity to work and grow in a diverse culture with a rewarding career
- Gain personally and professionally through in-house Development Training
- A complimentary stay at any of our hotels worldwide.
- 5-day work week (shift-based)
- Competitive monthly salary of up to RM5,000, inclusive of meal, shift, transport, and language allowances.
- Discretionary performance-based bonuses and incentives.
- Paid training programs and opportunities for career development.
- Comprehensive coverage includes SOCSO, EPF, EIS, and medical insurance.
- Annual preventive health screening
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