Head, Service

Company :

Profitability

• Achieving budgeted throughput, workshop parts, sublet and labour turnover.
• Responsible for cost management of workshop.
• Responsible for timely submission on warranty claims and responsible to ensure timely re-submission on rejected/returned claims.
• Responsible for Creditor Debts collection.
• Responsible for sales targets on car care products.

Customer Satisfaction

• Responsible on achieving CSI scores set by management.
• Responsible for ensuring customer feedback cards are reviewed and follow up actions are managed timely.
• Responsible for Vehicles left overnight in workshop. (Work in Progress-WIP)

Good Governance

• Ensuring best practices, good governance and company set compliance.

Staff Development

• Ensuring development of staff thru trainings and guidance.

Quality Control

• Ensuring high degree of repair quality in completed works.
• Supporting workshop foreman in problems encountered.
• Responsible on decision making for Comeback Jobs and Service Policy Allowance.

Facilities and Operations

• Ensuring DEP guidelines and Operations Improvement Initiatives guidelines are adhered.
• Maximise the use of workshop facilities to its optimum capacity.
• Streamlining workshop flow and working conditions.
• Supporting peer manager on technical issues and complaints.

Staff Performance

• Take measures to improve results, motivating staff to achieve targets set.
• Closely monitoring of efficiency, productivity and utilization.
• Conduct periodical review of the workshop performance of individual staff to ensure that work attitudes and work performance meets the company’s objectives.
• Responsible for workshop contract manpower efficiency, quality and discipline.

General

• To execute any other tasks as instructed by the Management.
• To ensure compliance to the prevailing Environment, Safety & Health policies and legal requirements, and Sime Darby Group’s sustainability initiatives.