Handling customer support calls, helpdesk ticketing, and following up on the complaints on customer’s lodged issues and ensuring that IT is resolved and responded to promptly.Identify errors/bugs and guide customers to troubleshooting and problem-solving.Escalating unresolved customer complaints to the 2nd level or technical department.Updating the resolution progress to the customer timely and accordingly.Possessing excellent company packages and service knowledge to enhance customer support.Retaining the terminating subscribers with the management-approved offer.Responsible for handling the end-to-end process of applications and installations, ensuring timely coordination between customers, agents, and technical teams.Maintain a high and consistent level of support quality across the team.Conducting quality assurance surveys with customers and providing feedback to the staff.Compiling the customer support service-related performance information and preparing the report for the management.Maintaining a pleasant working environment among the support team. Bachelor’s Degree in Computer Science, Management Information, Computer Information Technology, Business Administration or any related field.Preferable with 1 year of relevant working experience in Telco, Networking, or IT related.Fresh graduates are encouraged to apply.Good interpersonal skills with a positive attitude.Able to start immediately is an added advantage.Required by shift work. 
