Key Account Manager

RM 3,000 - RM 6,000 / Per Mon

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Utilize a solution selling approach when engaging leads over calls and WhatsApp, focusing on aligning conversations with the company's products and objectives.
Manage the entire sales process from prospecting and qualifying leads to closing deals, ensuring each step meets strategic sales targets.
Encourage reviews or feedback post-deal closure or complaint resolution to gauge client satisfaction.
Monitor client engagement through indicators such as recurring purchases to informally assess the effectiveness of client relationships.
Propose tailored solutions such as job advertisements with employer branding and candidate searches across our database to meet hirer needs effectively.
Stay ahead of market changes like new labor laws, technological advancements, and competitor movements, ensuring strategies are adaptive and competitive.
Introduce and manage new products during the deployment or soft launch to clients, explaining features and benefits clearly and effectively to facilitate adoption.
Collaborate with internal teams, raising system issues and providing detailed feedback for troubleshooting and enhancement enhancing product functionality and user experience.
Engage in regular team meetings and training sessions to stay updated on new sales strategies, tools, and company policies.

A Diploma / Degree major in Business, Marketing, Communications, Human Resources, Public Relations are preferred but not essential.
Minimum of 2 years of sales experience is required, preferably in human resources, advertising, banking, or other industries with account management experience.
Proficient and comprehension in English and Mandarin language with strong negotiation skills.
Exceptional ability to engage customers via voice calls and WhatsApp, with a strong focus on understanding and anticipating hiring needs for both current and future opportunities.
Skilled in managing end-to-end sales processes, including discovery, solution pitching, sending quotations, and follow-ups.
Capable of working independently with minimal supervision, while contributing to both individual and team targets.
Proficient in handling all client interactions from start to finish, ensuring consistent and personalized client service throughout the sales cycle.