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Customer Service Executive | E-Hailing Project | January 2025 intake

RM 3,700 - RM 3,700 / Per Mon

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JOB REQUIREMENTS:

  • Excellent communication and writing skills in English and Bahasa Malaysia.
  • Able to communicate in Mandarin since it will be dealing with a Mandarin Speaker.
  • SPM leavers are encouraged to apply.
  • Able to work on rotational shifts.
  • Prior working experience in the call service industry will be an added advantage.
  • Good problem-solving skills and ability to perform in a high-paced working environment.

JOB DESCRIPTION:

  • Handling all inbound calls, live chat, and emails pertaining to customer general inquiries, complaints, comments, feedback, and other raising issues related to the company's products.
  • Exceeding customer expectations in terms of customer service & accurate information.
  • Working in a team to achieve the required KPI elements and SLA.
  • Proficient in computer typing skills.
  • Ability to handle multiple tasks in a fast-paced environment.
  • Good computer literacy.

Job Types: Full-time, Contract

Pay: Up to RM3,700.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Supplemental Pay:

  • Performance bonus

Education:

  • STM/STPM (Preferred)

Language:

  • English (Preferred)
  • Mandarin (Required)