Customer Service Executive | E-Hailing Project | January 2025 intake
RM 3,700 - RM 3,700 / Per Mon
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JOB REQUIREMENTS:
- Excellent communication and writing skills in English and Bahasa Malaysia.
- Able to communicate in Mandarin since it will be dealing with a Mandarin Speaker.
- SPM leavers are encouraged to apply.
- Able to work on rotational shifts.
- Prior working experience in the call service industry will be an added advantage.
- Good problem-solving skills and ability to perform in a high-paced working environment.
JOB DESCRIPTION:
- Handling all inbound calls, live chat, and emails pertaining to customer general inquiries, complaints, comments, feedback, and other raising issues related to the company's products.
- Exceeding customer expectations in terms of customer service & accurate information.
- Working in a team to achieve the required KPI elements and SLA.
- Proficient in computer typing skills.
- Ability to handle multiple tasks in a fast-paced environment.
- Good computer literacy.
Job Types: Full-time, Contract
Pay: Up to RM3,700.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental Pay:
- Performance bonus
Education:
- STM/STPM (Preferred)
Language:
- English (Preferred)
- Mandarin (Required)
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