Reservation Assistant

Duties and Responsibilities • Constantly review task processes and staffs productivity in ensuring that work standards are consistently met. • Handle staff scheduling and administrative report requirements. • Ensure that all Front office correspondence is filed accordingly. • Handle all office supplies and equipment requisition. • Provide guidance and assistance to Telephone Operator in special requests or problem that may arise in the department. • Handle special projects delegated by Assistant Reservation Manager / Front Office Manager • Take charge of the department in the absence of the Assistant Reservation Manager / Front Office Manager • Supervise and conduct training for new hire on hotel reservations. • Ensure all staff adheres to all reservations standard. • Review daily no-shows and late cancellations and follow up for necessary action. • Review daily arrival list for next day and ensure necessary correspondence for the purpose of billing are present and all information are correctly updated. • Ensure 6pm Hold reservations are kept to the minimum at all times and take necessary action as required. • Ensure all reservation bookings received either by fax or e-mail is keyed in PMS in a timely manner & replied to guest within a minimum of 12 hrs and a maximum of 24 hrs accurately. • Ensure maximum cross selling is consistently adhered too. • Conduct and attend meeting/briefing as required. • Coordinate reservations requirements and handle inter-department communications. • Constantly update associates and respective department on status and selling strategies as dictated by the Assistant Reservation Manager / Front Office Manager. • Alert the Front Office Manager of any sudden fluctuation in occupancy levels. • Implement inventory control and selling strategies as dictated by the Front Office Manager/Director Of Sales • Monitor group reservations activities and cut-off schedules • Monitor free sale allotments and release unused space based on cut-off schedules. • Review all arrivals during tight periods to minimize unexpected “wash” or attrition. • Monitor call handling so that opportunities in up selling are maximised • Closely monitor tight dates and give recommendations to Assistant Reservation Manager / Front Office Manager on yield opportunities. • Assist Assistant Reservation Manager / Front Office Manager in generating weekly and monthly forecast. • Work closely with Sales Personnel to understand company and travel agent profile • Build good business rapport with all potential clients/secretary of company and travel agents. Perform telemarketing whenever necessary • Foster high level of morale amongst the Reservation Agent • Assume any other duties as delegated by the Assistant Reservation Manager / Front Office Manager