Employee Lifecycle Management Specialist (Mandarin Speaker)

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Employee Lifecycle Management team focuses on HR lifecycle support and provides customer service and advisory support to HR and business partners on global HR systems and processes and ensuring end-to-end process completion in line with customer focused principles to ensure the Roche People Practices work for the business.

As an Employee Lifecycle Management Specialist, you are responsible for executing HR system data maintenance and administrative activities in a timely and accurate manner in support of HR business processes (in the area of recruiting, onboarding, employee movement/changes, terminations, compensation, performance, etc.). You are also contributing to the continuous improvement of the HR Support Solutions delivery through analysis of the interactions and collaboration with other HR functions within and outside of HR Support Solutions. You need a broad understanding across global HR processes and tools, as well as local and global downstream impacts on payroll, time, benefits, finance, procurement, IT, etc. This is coupled with strong customer focus, communication skills and solution orientation.

Key Responsibilities:

• Execute system data maintenance and administrative activities in support of HR business processes.

• Provide customer service on HR-related activities, such as inquiry resolution, request management, and troubleshooting.

• Supports Global HR Centers of Excellence in system maintenance activities.

• Advise HR and business partners on global HR systems and processes, and support the embedding of the new ways of working.

• Actively participate in the development and implementation of continuous improvement initiatives.

• Displayed high integrity on the job and complied with Roche guidelines, including data privacy rules and regulations.

• Align service delivery and quality with overarching objectives of the global HR

• Ensure regulatory compliance with the countries, customers, and regulations.

• Develop and manage key stakeholder relationships and communications to partner in a proactive and customer outcomes-focused way.

Requirements:

• At least 1–2 years of relevant experience in an HR area or service delivery/customer care environment.

• Experience with standard IT applications, preferably Google Suite.

• Knowledge of Workday HR processes.

• Proficiency in English and Mandarin is required. Good communication skills are essential, as the role involves supporting our counterparts in China.

Core Skills:

• Strong communication and interpersonal skills.

• A proactive approach to problem-solving and process improvement.

• Ability to work independently in a fast-paced environment and manage multiple priorities.

• Adaptability to a changing, multicultural, and matrixed organizational setting.

We are excited to have you join our collaborative People Support Solutions team, dedicated to achieving excellence and delivering meaningful outcomes for our customers.

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

The Roche Services & Solutions as well as People Support Solutions organisations located in Kuala Lumpur provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the APAC region. Today Roche employs altogether around 1100 employees in Malaysia.