Operational Support (Kuala Lumpur only)
Apply on
Availability Status
This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.
Kuala Lumpur
Lead
Type: Remote
Average Vacancy
Dear Candidate,
Before submitting your resume, please pay attention to the location – we will not be able to review your resume and provide feedback if you are not (in fact) located in the location of the vacancy.
Thanks for understanding
POSITION SUMMARY:
We are looking for an enthusiastic professional to lead a team of Specialists, providing high-quality support and operational expertise. Reporting to the department Manager, you will oversee a team tasked with analyzing detailed operational data to conduct quality audits and ensure accurate data reconciliation. Your responsibilities include ensuring the team adheres to network and advertiser guidelines in areas such as compliance monitoring, payment reconciliation, partnership quality analysis, and other operational tasks. Additionally, you will gather data and insights from your team to ensure they have the right tools and follow efficient processes.
Key Responsibilities:
- Create and execute operations training for new team members
- Ensure operational capacity is aligned to business KPIs
- Discover and monitor advertisers’ information on websites and internal platforms utilizing internal tooling
- Audit publisher websites, social media presences, and submitted data to ensure compliance
- Analyze existing data and augment with additional data collection and analysis where appropriate
- Maintain and build ongoing audit templates and ad-hoc audit templates
- Create new and keep existing written documentation up to date
- Propose improvements of system and process
Qualifications & Experience:
- English fluency (at least Upper-Intermediate)
- Some understanding of commercial operations and, ideally, experience estimating team capacity or advocating team needs
- Detail-oriented, thorough, and meticulous
- Attention to detail in order to identify and analyze errors
- Strong time management and self-organization skills and ability to meet predetermined timeframes
- Ability to work independently and with a team
- Ability to accurately interpret complex documents and online policies
- Basic understanding of HTML structure, ecommerce compliance, or invoicing is a plus; however, training will be provided
Why join to us:
- Close cooperation with the development team and client
- Opportunity to influence product development
- We cover English classes (with a native speaker)
- Boost professional brand: you can participate in local conferences as a listener or as a speaker
- Regular team buildings: have fun with teammates
- Gifts for significant life events (marriage, childbirth)
- Tech and non-tech Zazmic Communities: support and share experience with each other
