F&B Assistant

Roles and Responsibilities:

· Serve food courses and beverages to guests.

· Set tables according to type of event and service standards.

· Answer questions on menu selections.

· Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability.

· Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.

· Check in with guests to ensure satisfaction with each food course and/or beverages.

· Maintain cleanliness of work areas, china, glass, etc., throughout the day.

· Complete closing duties, including restocking items, turning off lights, etc.

· Present physical and accurate check to guest and process payment.

· Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.

· Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.

· Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.

· Speak with others using clear and professional language.

· Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.

· Ensure adherence to quality expectations and standards.

· Maintains complete knowledge of the features, services, rates and promotions at the restaurant and at the hotel.

· Maintains the highest standard of professionalism, ethics and attitude towards clients and colleagues.

· Maintains per level of equipment and supplies.

· Polishing of Cutlery and glassware.

· Perform other reasonable job duties as requested by Supervisors.

Required Skills:

· Knowledge of Food and Beverage products, menus and standards of service.

· Financial, analytical and basic mathematical skills.

· Excellent English language skills

· Ability to acknowledge and respond to guest feedback adequately.

· Organization and prioritization skills

· Training skills

· Ability to maintain confidentiality of guests and hotel

· Planning and implementation skills.

· Public Relations skills

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM1,700.00 - RM2,000.00 per month

Benefits:

• Health insurance
• Meal provided
• Opportunities for promotion

Schedule:

• Afternoon shift
• Evening shift
• Fixed shift
• Rotational shift