FIELD TRAINER (RETAIL)
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ROLE & RESPONSIBILITIES
· Develop a competency and skill sets of Field Force Agents to deliver customer communication strategies in the sales field.
· Develop a competency and skill sets of Dealer Floor Sales Manager to deliver customer communication strategies in the sales field.
· Evaluate Field Force Agents’ capability, product knowledge and selling skill by written paper test/role play.
· Build good relationships with the outlet’s person-in-charge and all Floor Sales Staff.
· Give full cooperation to the Client to communicate and feedback on all sales, stock, price and service-related matters.
· Consistently learn and improve personal communication skills to conduct training in more professional ways.
· To acquire all product knowledge and channel it to Floor Sales Staff.
· To provide accurate product information to all target audience.
· Physically be presentable in any occasion during operational hours.
· To feedback all competitors’ pricing and promotion or marketing activity or sales talk.
· To feedback Dealer Floor Sales Manager feedback, both compliments and complaints on our product, price and promotion.
· To provide input/insight of market demand to Master Trainer in order to develop an effective sales talk guide.
· To design assessment questions which meant to evaluate Field Force Agents’ product knowledge.
. Participate in roadshows, events or any sales activities when necessary for the Client’s sell out.
Job Types: Full-time, Permanent
Pay: RM3,000.00 - RM5,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Monday to Friday
Supplemental Pay:
- Performance bonus
- Tips