Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Customer Service Supervisor

  • Full Time, onsite
  • Pacific Enterprise Solutions Sdn Bhd
  • Kuala Lumpur, Malaysia
RM 0 - RM 6,000 / Per Mon
Original
Simplified
Leadership and Team Management:
  • Lead, coach, and mentor Team Leaders and Customer Service Executives to achieve individual and team KPIs.
  • Foster a positive and collaborative team culture, emphasizing performance, accountability, and professional growth.Operational Excellence:
    • Plan and manage daily operations, including workforce scheduling, resource allocation, and process improvements.
    • Ensure smooth handling of customer inquiries, complaints, and feedback across multiple channels (email, live chat, and in-app messaging).Customer Experience:
      • Monitor and enhance service quality to maintain customer satisfaction and loyalty.
      • Implement strategies to gather and act on customer feedback to refine processes and offerings.Performance and Reporting:
        • Track and analyze team performance metrics, identifying trends and areas for improvement.
        • Prepare and present regular performance reports and insights to senior management.Policy and Process Management:
          • Ensure compliance with company policies, operational guidelines, and industry standards.
          • Work with internal stakeholders to develop and implement new customer service processes, tools, and training programs.

We are seeking an experienced and proactive Customer Service Supervisor to oversee a dynamic customer service team, managing multiple projects across various channels. This role is crucial for ensuring the highest levels of customer satisfaction, agent performance, and operational efficiency.

  • Proven experience in supervising a customer service team, preferably in a BPO, retail, or service environment.
  • Strong leadership skills with the ability to motivate and manage diverse teams effectively.
  • Exceptional communication skills in spoken and written Mandarin and Cantonese (candidates with proficiency in English will be considered first).
  • Solid understanding of customer service principles, complaint resolution, and performance optimization.
  • Minimum Diploma-holder but candidates with rich experience will also be considered.
  • Familiar with tools, systems, and processes in the customer service field.
  • Able to work odd hours and weekends when required.
  • EPF, SOCSO and, EIS
  • 12 annual leave days, 14 sick leave days
  • Medical Claims
  • Working Hours: Mon-Fri, 0900-1800hrs
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