Travel Consultant
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The Travel Consultant effectively manages corporate customers’ travel arrangements, including booking air travel, accommodation, car hire, visas (if applicable), and other ancillary requirements to ensure successful journeys. This role requires a task-focused individual with a passion for customer service and the ability to excel in a team environment. You will handle a diverse client base, utilizing your excellent communication skills and demonstrating clear productivity and service. Travel Consultants have career paths that can lead to becoming Senior Travel Consultant, Team Leaders, Product Support Specialists, or Client Value Managers.
Key Responsibilities:
- Process all client requests (new bookings and changes to existing bookings) in accordance with documented company travel policies.
- Plan itineraries, book hotel reservations, and arrange car rentals.
- Issue and reissue tickets as per client requests.
- Monitor waitlists and clear online booking tool rejected queues for ticket issuance.
- Promote the acceptance of fares, rates, and suppliers that align with clients' travel programs, policies, and negotiated contracts.
- Maintain professional and courteous relationships with clients through telephone and email communications.
- Achieve individual and contractual service level goals related to calls, emails, and productivity.
- Stay focused and perform accurately under stress and meet deadlines.
- Support management and staff, follow policies, and assist in special projects as needed.
- Work independently in the absence of supervision.
- Adapt to changes and handle additional tasks assigned by superiors.
- Commit to attending training throughout the year on products or essential soft skills to keep skills current.
- Assume and perform other duties and responsibilities not specifically outlined as
Job Types: Full-time, Permanent
Pay: RM2,500.00 - RM8,000.00 per month
Benefits:
- Dental insurance
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
- Monday to Friday
Supplemental Pay:
- Commission pay
- Performance bonus
Application Deadline: 02/28/2025
Expected Start Date: 01/06/2025