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Customer Service Assistant

RM 1,500 - RM 2,300 / month

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Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.


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  • Ensure proper update, filing and maintenance of records and documentations.
  • Send the product information to the customer via fax or email.
  • Respond to customer queries through various channels (phone, email, chat) and relay the relevant information to the appropriate salesperson in their absence.
  • Prepare brochures.
  • Arrange product sample and marketing material to customers on time.
  • Ensure compliance with Quality Management System.
  • Participate in Internal quality audit activities.
  • Build and maintain strong, long-lasting customer relationships.

Job Requirements :

  • Diploma in Marketing, Business, or related field.
  • Proven experience in customer service or marketing, preferably in a similar industry.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Strong organizational and multitasking abilities.
  • Ability to work independently and in a team.
  • A proactive and customer-focused attitude.
  • Reaching out to customers via phone or email to address inquiries and gather any missing information.
  • Supporting the sales department with other administrative tasks.
  • Liaising with Planning Department on customer orders.
  • Support sales team in preparing quotation to customers
  • Participate in trade shows & exhibition.
  • Provide required support for all Sales Business units & Marketing

Job Type: Full-time

Pay: RM1,500.00 - RM2,300.00 per month

Schedule:

  • Monday to Friday