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Social care specialist

RM 2,000 - RM 3,000 / month

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Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.


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The Core Objectives:

  • Respond to customer inquiries and provide first contact resolution of customer issues via Facebook, Twitter, and other social media channels.
  • Handle a wide range of complex issues, including visible and sensitive issues.
  • Provide exceptional customer experience as measured through customer surveys.
  • Deliver timely and accurate responses to questions and requests.

Essential Experience / Criteria:

  • 2+years of Customer Service experience – Social Media background is preferred
  • Tech-savvy and able to keep up with trends on Social
  • Strong communication skills - both in verbal and written, English.
  • Extensive experience collaborating with cross-functional teams in an organization
  • Capable of crafting responses aligned with the brand’s personality
  • Strong understanding of Social Media platforms such as Facebook, Twitter, and other social media channels
  • Able to work under pressure in a fast-paced, high-volume environment
  • Able to remain polite with angry and uncooperative customers
  • Team player with a positive attitude

Additional Info:

- Salary: RM3,000.00

- Shift Allowance: RM500.00

- Location: 1st Avenue, Bandar Utama

Job Type: Contract
Contract length: 12 months

Pay: RM2,000.00 - RM3,000.00 per month