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The Core Objectives:
- Respond to customer inquiries and provide first contact resolution of customer issues via Facebook, Twitter, and other social media channels.
- Handle a wide range of complex issues, including visible and sensitive issues.
- Provide exceptional customer experience as measured through customer surveys.
- Deliver timely and accurate responses to questions and requests.
Essential Experience / Criteria:
- 2+years of Customer Service experience – Social Media background is preferred
- Tech-savvy and able to keep up with trends on Social
- Strong communication skills - both in verbal and written, English.
- Extensive experience collaborating with cross-functional teams in an organization
- Capable of crafting responses aligned with the brand’s personality
- Strong understanding of Social Media platforms such as Facebook, Twitter, and other social media channels
- Able to work under pressure in a fast-paced, high-volume environment
- Able to remain polite with angry and uncooperative customers
- Team player with a positive attitude
Additional Info:
- Salary: RM3,000.00
- Shift Allowance: RM500.00
- Location: 1st Avenue, Bandar Utama
Job Type: Contract
Contract length: 12 months
Pay: RM2,000.00 - RM3,000.00 per month
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