Operations Executive

Your Adventure Ahead

• Support the sales team at the day-to-day level, including managing and inputting the high-volume sales contract submission process and assisting with tool usage to achieve scalability
• Audit deals and contracts for accuracy, resolving any omissions or discrepancies by working with Sales and requirements set forth by compliance
• Maintain a clear channel of communication among Sales, Operations and other teams to ensure a seamless experience for new clients as they onboard
• Help create and maintain sales ops-related documentation such as processes and tools used for reference and training
• Contribute to sales support materials like FAQs so the team can efficiently and effectively find necessary information
• Collaborate with stakeholders across teams, operations teams, customer service, center of excellence to ensure seamless communication and projects.
• Suggest ways to create efficiencies and improvements to sales processes
• To investigate and address inquiries from merchants, sales teams, and customers that have been escalated, ensuring timely responses.

Essentials to Succeed

• 1-3 years experience in an Operations role.
• Self-starter, motivated and have a passion for working in a fast-paced e-commerce industry.
• Extremely detail oriented
• Strong skills and proficiency of Microsoft and Google Suites (Word, Excel, Power Point)
• Process oriented mindset and passionate about optimisation and automation. Ability to interface & communicate with stakeholders and Product Development teams.
• Data-driven mindset, with the ability to analyze reports
• Positive can-do attitude and willingness to help out on any request as needed.
• Proficiency in tools such as Salesforce, SQL, Python, and Zapier is a plus.