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Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
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  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
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  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
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  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Jobs or company...

Immediate Hiring: Digital Banking Customer Service Agents

RM 3,500 - RM 3,500 / month

Apply on

Indeed MY

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

Original
Simplified

Immediate Hiring: Digital Banking Customer Service Agents

Join our team and become a vital part of our digital banking customer service! We are looking for dedicated and enthusiastic individuals to assist our customers with their banking needs.

Position - Customer Service Agent – Call Center - Inbound Calls

Working Location – CP Tower Section 16, Petaling Jaya, ( Near the MRT Phileo Damansara station )

Working hours - 24-7 rotation shifts- Monday – Sunday, 5 working days & 2 rotational off days (7am- 4pm, 9am- 6pm, 2pm- 11pm, 10.30pm – 7.30am)
1 month of paid training is provided

Basic Salary:
From 2,400- RM 3,000
Mandarin speaking allowance- RM500

Shift monthly allowance – up to RM 300 (applicable for evening and night shift only)
Quaterly KPI monthly allowance - RM400- RM1,800.00 (Min to Max)

Job Description:

· Assisting customers via inbound calls, live chat inquiries, and email handling related to digital banking processes and product services, professionally and courteously.

· Provide accurate information and resolve customer issues related to digital banking products and services.

· Maintain a high level of product knowledge to effectively support customer needs.

· Ensure timely and accurate documentation of all customer interactions in the company's CRM system.

· Meet the Key Performance Indicators (KPIs) monthly.

· Collaborate with cross-functional teams to improve processes and customer experience.

· Demonstrate empathy and understanding when dealing with customers.

· Assist customers with online banking, mobile banking, and other digital banking-related inquiries.

· Respond to customer inquiries via email promptly and professionally.

Job Requirement:

· Possess a Diploma or Degree in a related field.

· Minimum 6 months of experience in Inbound CS Banking / Financial Institution / e-Wallet / Payment Gateway Solution (GrabPay, ShopeePay, iPay88, Boost, etc)

· Candidates with a minimum of 3-4 years of experience in a Customer Service Inbound Call Centre, experienced in handling inbound calls, chats, and emails.

· Fresh Graduates with excellent communication skills in English are welcome to apply

· Excellent verbal and written communication skills in English are mandatory.

· Strong interpersonal skills and the ability to build rapport with customers.

· Ability to work in a fast-paced environment and handle high call volumes, live chat inquiries, and emails.

· Proficient in Microsoft Office and experienced in working with CRM systems.

· Familiarity with digital banking products and services.

· Ability to work flexible hours, including weekends (24/7).

Job Type: Full-time

Pay: Up to RM3,500.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Application Question(s):

  • Do you have any inbound call center experience?
  • What is your expected salary?
  • When are you able to start work?

Expected Start Date: 01/06/2025

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