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SERVER TECHNICAL SUPPORT (LEVEL 1.5 )

RM 4,500 - RM 5,100 / month

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Role: Level L1.5 Server Technical Support

  • Work From Office mode
  • Location: Plaza Sentral, Kl Sentral
  • Salary Package : RM4500 to RM4800 (Basic Pay) + RM 300 (RNR)
  • Medical & Hospitalization entitlement
  • Training is provided
  • Able to start immediately (Commencement Date : 27th Sept 24)
  • Operation Hours : 5 Working Days (Mon to Sunday) (24/7 Rotational Shift , 2 Days Off in a week)
  • Intake: 6th January 2025

DUTIES AND RESPONSIBILITIES:

Sales Technical Support for Server and Storage Products

L1.5 Server Technical Support :

Responsibilities:

o Support IEIT’s on-site engineers with server and storage technical issues.

o Include technical diagnosis, solution consulting, and related services.

o Utilize telephone, email, and chat tools provided by IEIT.

o Adhere to the specified SLA for response and resolution times.

Requirements:

1. Communication Skills:

o Excellent English communication skills for effective interactions with clients and team members via phone, email, and chat.

2. Technical Proficiency:

o Basic troubleshooting experience with server and storage hardware and software.

o Ability to resolve operational, configuration, and installation issues.

3. Experience and Education:

o Bachelor’s degree in computer science/ IT / related field (degree in different field required / IT working experiences)

o For L1.5 support: 2 Years relevant experience with a focus on supporting on-site engineers.

Job Types: Full-time, Contract

Pay: RM4,500.00 - RM5,100.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Afternoon shift
  • Day shift
  • Evening shift
  • Rotational shift
  • Weekend jobs

Supplemental Pay:

  • Attendance bonus
  • Performance bonus

Education:

  • Bachelor's (Preferred)

Experience:

  • Technical Support: 2 years (Required)

Language:

  • English (Required)